1299 Privacy Policy — Protecting Your Data
This document clearly explains how the 1299 platform collects, uses, stores and protects the personal information of users in Malaysia. Your privacy is our priority.
1 Information We Collect
When you register and use the 1299 platform, we collect certain categories of information necessary to deliver a secure, seamless service tailored to your needs as a Malaysian user.
Account Information
During registration, we collect your username, encrypted password, mobile phone number, email address and date of birth. This information is used to verify your identity, manage your account and secure your login sessions. For withdrawals or transactions exceeding certain limits, additional identification such as your Malaysian identity card number (MyKad) may be required.
Local Payment Information
The 1299 platform supports Malaysian local payment methods including FPX, Touch 'n Go eWallet and DuitNow QR in Malaysian Ringgit (MYR). We do not store your full bank account number or card details directly — transactions are processed through encrypted payment gateways that comply with industry security standards. Transaction records (date, amount, method) are retained for audit and customer support purposes.
Device & Browser Information
We automatically collect technical information including device type, operating system, browser model, IP address, screen resolution and preferred language. This data is used to optimise how the platform displays across the various Android and iOS devices used by Malaysian users, as well as to identify and block suspicious access.
Platform Usage Data
We log activity on the platform, including login sessions, games accessed, bets placed, session duration and transaction history. This data allows us to detect unusual usage patterns, provide more effective technical support and meet applicable legal compliance requirements.
2 How We Use Your Information
All information collected by the 1299 platform is used solely for legitimate purposes directly related to providing our services to users. We do not use your data for third-party advertising without your consent.
Verifies user identity at login, detects unauthorised access attempts, and protects accounts from fraudulent activity.
Processing deposits and withdrawals in Malaysian Ringgit (MYR), verifying payment status and maintaining accurate transaction records.
Helps resolve technical queries, transaction issues or account problems more efficiently using relevant usage records.
Analyses aggregated, anonymised usage patterns to improve the quality, speed, and stability of the 1299 platform for Malaysian users.
3 Cookies & Session Tracking
The 1299 platform uses cookies and similar session-tracking technologies to enhance your experience and keep your login session secure.
Types of Cookies Used
- Session Cookies: Stored temporarily during an active session and automatically deleted when you close your browser. Used to maintain your login status.
- Preference Cookies: Saves your language settings, display preferences and other customisations so you don't have to reconfigure them each time you access the platform.
- Security Cookies: Helps identify suspicious sessions and protect your account from unauthorised access or cyber attacks.
- Analytics Cookies: Collects anonymised usage data to help the 1299 team understand how users interact with the platform and identify areas for improvement.
You can manage or block cookies through your web browser settings. However, blocking certain cookies may affect platform functionality, including the ability to log in and access certain features.
1299 does not use third-party cookies for targeted advertising. All cookies on the platform are used solely for operational functionality and user account security.
4 Data Storage, Security & Sharing
Data Storage Security
All personal data of 1299 users is stored on servers protected by active SSL encryption. Passwords are stored in hashed form and cannot be read in their original format by any party, including our internal team. Access to user data is granted only to staff who require it for specific operational purposes and is governed by strict access control protocols.
Transaction data and usage history are retained for a defined period to meet legal compliance requirements and support account-related matters. Once the retention period has lapsed, data that is no longer needed will be securely deleted.
Third-Party Sharing
The 1299 platform does not sell, rent or share users' personal information with third parties for commercial purposes. Information is only shared under the following circumstances:
- To approved payment gateway providers for processing transactions in Malaysian Ringgit (MYR).
- To regulatory authorities or law enforcement when required under Malaysian law.
- To technical service providers (such as server hosts) bound by strict confidentiality agreements.
In all of the above circumstances, only the minimum necessary information will be shared, and recipients are required to uphold data security standards equivalent to those practised by the 1299 platform.
5 User Rights & Contact Us
Right to Access, Correction & Deletion
As a 1299 platform user, you have the following rights regarding your personal data:
You have the right to request a copy of the personal information we hold about you through the 1299 platform's official support channels.
If the information we hold is inaccurate or incomplete, you have the right to request a correction within a reasonable timeframe.
You may request the deletion of your account and associated data, subject to minimum data retention requirements mandated by law.
Policy Updates & Contact Us
The 1299 platform reserves the right to update this Privacy Policy at any time. Users will be notified of any significant changes via in-platform notifications or to their registered email address. The date of the most recent update is always displayed at the top of this page.
Continued use of the 1299 platform after any policy updates are published will be considered acceptance of the revised policy. If you have any questions, concerns or requests regarding your data privacy, please reach out to our support team: